本帖最後由 rebmup 於 2016-3-5 15:01 編輯
同左最少4個cs 講，最後都比我加返個 $50 gift card and $10 (bonus)去個order !!!!!!
$29.99x3-$50-$10=$9.99+$9.99+$9.99
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: refund the gift card
10:15 PM PST Amazon: Hello, my name is Vinay. I'll be glad to help you today.
May I know the reason for refund?
10:16 PM PST william: I was instructed by your colleague to have the gift card credited to my order, which was waiting to be shipped, however, they told me now they could not do so.
10:17 PM PST william: I was instructed to buy the gift card and was promised to have the gift card credited to my order , which is now waiting to be shipped.
10:17 PM PST Amazon: I'm sorry to know about the problem
10:17 PM PST william: But now it turns out that's not true.
10:17 PM PST Amazon: Are you referring to the gift card order?
10:17 PM PST william: yes. !
10:18 PM PST Amazon: May I place you on hold for 2 minutes while I look in to this?
10:18 PM PST william: ORDER # 112-xxxxxxxxx-xxxxxxx
sure
and this ORDER # 103-xxxxxxxxxx-xxxxxxxxxxxxxxxxx
what I want to cancel is the gift card only.
10:19 PM PST Amazon: Thank you for being on hold
10:19 PM PST william: It's OK if you could either(i) credit the gift card $50 to my order above or (ii) cancel the gift card.
10:20 PM PST Amazon: I've checked your gift card and see that it has been redeemed into your account
I have an option for you
I'll cancel the order for phones
10:21 PM PST william: No!
10:21 PM PST Amazon: Then please place a new order for the same item, so that the gift card balance can apply
10:22 PM PST william: No, the promotion for the phone was ended, I could not have the same grand total for the same items if the order was cancelled.
10:22 PM PST Amazon: Please give me another moment
10:23 PM PST william: sure ! You are welcomed.
10:26 PM PST Amazon: Thank you for being on hold
I've just forwarded your request to our higher officials
They will apply the gift card balance to your order
10:26 PM PST william: Thank you very much !
Thank you !
10:27 PM PST Amazon: I'll personally follow up on your order and write you an email once the gift card is applied to your order
10:27 PM PST william: So, that means it's OK, but it takes time to apply to my order ?
10:28 PM PST Amazon: It will not take much time
It will be done within next 30 minutes
10:28 PM PST william: OK ! Thank you！
10:29 PM PST Amazon: You are welcome :)
10:29 PM PST william: So, your higher officials has promised to do so ?
10:29 PM PST Amazon: I see that $50 has been applied to your order
10:29 PM PST william: Let me check !
10:30 PM PST Amazon: To view your updated order details, please visit the following link:
https://www.amazon.com/gp/css/su ... xxxxxx-xxxxxxxxxxxx
10:30 PM PST william: Yes, Thank you ! have a nice day ! Good bye !
10:31 PM PST Amazon: You are welcome :)
You might still see the gift card balance now.
However, it will be removed from your account shortly
10:31 PM PST william: and if I have to write a praise email to your higher officials , would u give me his/her email ?
OK !
10:31 PM PST Amazon: I'm sorry we are unable to provide the email address of our higher officials.
10:32 PM PST Amazon: However, you will be able to provide the feedback after our chat ends.
10:32 PM PST william: OK ! Let me have the feedback form , you are really helpful.
10:32 PM PST Amazon: It was a pleasure to assist you with this.
Is there anything else I can help you with today?
10:33 PM PST william: No, thanks !
10:33 PM PST Amazon: You're welcome. :)
Thank you for contacting Amazon. We hope to see you again. Have a good night!
Please click "End Chat" to close this window.
10:33 PM PST william: 88 ! |
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發表於 2016-3-5 11:10
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