I have same issue last year. You can contact them and do the replacement. But need to mail back the problem sim card to them and they will mail it back to you so take about a week you cannot use the sim card.
https://www.valuegb.com/service-site/ValueGB/tc/contact_us.jsp
如有任何查詢、更換/補領儲值咭(須付手續費),請連同ValueGB電話號碼、主卡體背面的SIM卡號碼,電郵至cs@valuegb.com
(基於安全理由,請勿於電郵內提交身份證明文件或信用卡號碼,否則訊息將不被處理。)
你亦可致電客戶服務熱線 2155 3381,聯絡我們的專員以獲得協助。 |